Last updated: October 3, 2024

The website is owned by In Vivo Center.

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This Privacy Policy describes how In Vivo Center ("we," "us") collects, uses, and shares your personal information when you interact with our website invivocenter.com (the "Site") and use our mental health services. Protecting your privacy and ensuring the confidentiality of your personal and health-related information is a top priority, and we comply with all relevant data protection regulations, including HIPAA.

 

Table of Contents

I.     Personal information we collect

II.    How we use your personal information

III.   How we share your personal information

IV.   How we store your data

V.    Email marketing

VI.   Behavioral advertising

VII.  Your data protection rights

VIII. Third-party websites

IX.   Changes

X.    Complaints

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I. Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, we gather data about how you interact with the Site, including which pages you visit and what search terms or websites referred you to the Site. This data is referred to as "Device Information."

 

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device to collect standard internet log information and behavior details. Visit All About Cookies to learn how to disable cookies.

• Log files: These track activity on the Site, capturing details such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.

• Web beacons, tags, and pixels: These electronic files are used to analyze how users navigate the Site.

 

Additionally, we collect information directly provided by you, known as "Provided Information." This includes information gathered when you:

• Request services or schedule an appointment

• Submit information through forms on our Site

• Provide health-related information necessary for mental health services

• Voluntarily fill out surveys or provide feedback

 

The Provided Information may include:

• Personal identification details (name, email, phone number, date of birth, address, etc.)

• Health information relevant to your treatment (including mental health history, diagnosis)

• Insurance and payment details (billing address, payment method, etc.)

• Referrals and additional notes provided for treatment purposes

 

II. How We Use Your Personal Information

We use your Provided Information to manage and deliver mental health services, including:

• Scheduling appointments and communicating with you about your care

• Processing insurance claims and payment information

• Maintaining accurate client records for treatment purposes

• Offering newsletters or other communications, if you have opted in

• Assessing the quality of our services through surveys or feedback

 

Device Information is used to:

• Ensure security by detecting potential fraud

• Improve the functionality of our Site

• Optimize our advertising and marketing efforts, tailoring content to your interests

 

III. How We Share Your Personal Information

Your privacy is important to us, and we only share personal information as necessary to provide services and comply with legal requirements. We may share your information with third-party service providers, such as:

• Payment processors to securely handle payment information

• Electronic health record systems to store and manage client information securely

• Security and fraud prevention tools to protect against unauthorized access

• Data analytics services to improve Site performance and user experience

 

We may also share your information if required by law, such as in response to a subpoena, court order, or other legal requests.

 

IV. How We Store Your Data

We take the security of your personal information seriously and store it using industry-standard security measures. We use HIPAA-compliant services, such as Google Workplace and Wix, to ensure that your health-related data is protected. Despite our efforts, no system can be guaranteed to be 100% secure. Therefore, while we strive to protect your information, we cannot ensure or warrant the security of any data transmitted to or from our Site. You provide your information at your own risk.

 

We retain your personal information for as long as necessary to provide services and comply with legal obligations. You may request the deletion of your data at any time, but certain health records may need to be retained for clinical or legal reasons.

 

V. Email Marketing

If you subscribe to our newsletters or promotional content, you consent to receive email communications from us. These emails may include updates about our services, promotions, and other announcements. You may opt-out of receiving marketing emails at any time by clicking the unsubscribe link in the emails. However, doing so may limit your ability to receive important information about your care.

 

VI. Behavioral Advertising

We use your Device Information to provide you with targeted advertisements that may be of interest to you. For more details on how targeted advertising works, visit the .Network Advertising Initiative’s Educational Page.

 

You can opt-out of targeted advertising through:

• Facebook: Ad Preferences

• Google: Google Ad Settings

• Bing Bing Ads Settings

 

Alternatively, you can use the Digital Advertising Alliance’s opt-out portal.

 

VII. Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have the right to access, correct, or delete personal information we hold about you. You may also request the restriction or object to how we process your data. Under certain circumstances, you can request that we transfer your personal information to another organization.

 

To exercise these rights, please contact us using the details below. We note that information necessary for providing health services will be processed in line with legal obligations and for legitimate business purposes.

 

VIII. Third-Party Websites

Our privacy policy applies only to our Site. We are not responsible for the data collection practices of third-party websites that may link to or from our Site. We encourage you to read the privacy policies of any external websites you visit.

 

IX. Changes

We may update this privacy policy periodically to reflect changes to our practices, legal obligations, or other operational needs. Any changes will be posted on this page.

 

X. Complaints

If you have concerns about how we handle your personal information, please contact us. For EU residents, you have the right to lodge a complaint with your local data protection authority.

 

Contact Us

For more information about our privacy practices, or to exercise your data protection rights, please contact us at:

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• Email: info@invivocenter.com 

• Call: 281-346-3087 

• Write to us: 5909 West Loop S. Ste 640, Bellaire, TX 77401 

 

We are committed to safeguarding your personal information and ensuring your privacy is protected.